Shipping & Delivery
Fast, Reliable Shipping You Can Trust
At Tranquilora, we work with carefully selected suppliers to deliver premium wellness products directly to your home. Whether you're ordering a portable sauna, red light therapy device, massage product, or other wellness equipment, our goal is to provide a smooth and reliable delivery experience.
Because many of our products ship directly from trusted manufacturers, delivery times may vary depending on the item and destination.
Order Processing
Most orders are processed within 1–3 business days.
Once your order has been processed, you'll receive a shipping confirmation email with tracking information (when available).
Orders placed on weekends or holidays begin processing on the next business day.
Estimated Delivery Times
Typical delivery estimates are:
| Product Type | Estimated Delivery |
|---|---|
| Small wellness products | 3–7 business days |
| Red light therapy devices | 4–8 business days |
| Portable saunas | 5–10 business days |
| Large saunas & oversized products | 1–3 weeks |
Actual delivery times may vary depending on supplier inventory, carrier schedules, weather conditions, and destination.
Large Freight Deliveries
Some larger products—including home saunas, cold plunges, and oversized wellness equipment—ship via freight carrier.
For freight shipments:
- The carrier may contact you to schedule delivery.
- Someone may need to be available to receive the shipment.
- Please inspect your shipment before signing whenever possible.
If visible damage is present, note it with the carrier before accepting delivery and contact us as soon as possible.
Order Tracking
Once your order ships, we'll email your tracking information.
If you haven't received tracking information within a few business days, please contact us and we'll be happy to assist.
Shipping Locations
Currently, Tranquilora ships to customers within the United States.
If you're interested in international shipping, please contact us before placing your order.
Multiple Shipments
To provide the fastest possible delivery, some orders containing multiple products may arrive in separate shipments.
If this happens, you'll receive tracking information for each shipment.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product:
- Take photos of the packaging and product.
- Contact us within 48 hours of delivery.
- We'll work with the supplier to resolve the issue as quickly as possible.
Customer satisfaction is our priority, and we'll do everything we can to make it right.
Learn more about our commitment to quality on our Why Trust Tranquilora page.
Questions?
If you have questions about shipping, delivery times, or an existing order, please visit our Contact page or reach out to our customer support team.
We're always happy to help.
Looking for expert buying advice? Visit our Wellness Learning Center for in-depth guides and comparisons.
Curious how we choose the products we sell? Read about our Product Selection Process.