Everything You Need to Know About Shopping with Tranquilora

At Tranquilora, we want you to shop with confidence. Below you'll find answers to the questions we receive most often about our products, shipping, returns, and home wellness solutions. If you don't find what you're looking for, our team is always happy to help.

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery times vary depending on the product and destination, but most customers receive their order within 5–10 business days. You'll receive a tracking email as soon as your order ships.

Do you offer free shipping?

Many of our products qualify for free shipping within the continental United States. Shipping costs, if applicable, are displayed during checkout before you complete your purchase.

Do you ship internationally?

Currently, we primarily ship within the United States. As Tranquilora grows, we plan to expand international shipping to additional countries.

How can I track my order?

Once your order ships, you'll receive an email containing your tracking information. If you have any questions about your shipment, please visit our Contact page and we'll be happy to assist you.

Returns, Refunds & Warranty

What is your return policy?

We want you to shop with confidence. If you're not completely satisfied, please review our Return Policy for complete details, including eligibility, timeframes, and return instructions.

What if my order arrives damaged?

Please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box

We'll work quickly to make things right.

Do your products include a warranty?

Warranty coverage varies by manufacturer. Product-specific warranty information is listed when available.

If you have questions before or after purchasing, please contact us and we'll be happy to help.

Product Questions

How do I choose the right wellness product?

Choosing the right product depends on your wellness goals.

If you're looking to:

• Relax after a stressful day
• Recover after exercise
• Create a spa-like experience at home
• Improve your daily wellness routine

Our product pages and educational resources can help you decide.

For additional guidance, visit our Wellness Learning Center, where you'll find articles comparing products and explaining how different wellness technologies work.

Are your wellness products safe?

Our products are carefully selected from trusted manufacturers.

Always follow the included instructions and consult your healthcare provider before using wellness devices if you:

• Have a medical condition
• Are pregnant
• Have implanted medical devices
• Have questions about whether a product is appropriate for you

Do your products require assembly?

Most products require little or no assembly and include clear setup instructions.

Infrared Sauna Blankets

What is an infrared sauna blanket?

An infrared sauna blanket uses infrared heat technology to provide a relaxing wellness experience similar to a traditional sauna while requiring only a fraction of the space.

How often should I use an infrared sauna blanket?

Many users enjoy sessions 2–5 times per week.

If you're new to infrared therapy, begin with shorter sessions and gradually increase both session length and temperature as your comfort level improves.

How long should each sauna blanket session last?

Most sessions last between 20 and 45 minutes depending on:

• Experience level
• Comfort
• Temperature setting
• Manufacturer recommendations

Do sauna blankets help with muscle recovery?

Many people use infrared sauna blankets after exercise to help support relaxation and post-workout recovery.

Individual experiences may vary.

Red Light Therapy

What is red light therapy?

Red light therapy uses specific wavelengths of red and near-infrared light commonly incorporated into wellness and recovery routines.

How often should I use red light therapy?

Most users begin with short sessions several times each week.

Always follow the recommendations included with your specific device.

Is red light therapy safe?

When used according to the manufacturer's instructions, red light therapy is generally well tolerated.

If you have medical concerns, consult your healthcare provider before beginning any new wellness routine.

Cold Therapy

What are the benefits of cold therapy?

Cold therapy is commonly used to support:

• Muscle recovery
• Temporary soreness relief
• Post-workout recovery
• An invigorating wellness routine

Can beginners use cold plunge tubs?

Yes.

Many beginners start with warmer water temperatures and shorter sessions before gradually increasing exposure over time.

Payments & Security

What payment methods do you accept?

We accept major credit cards and other secure payment methods offered through Shopify's secure checkout system.

Is my payment information secure?

Yes.

All payments are processed through Shopify's encrypted checkout, helping protect your personal and payment information.

Customer Support

How can I contact Tranquilora?

Visit our Contact page and send us a message anytime.

We strive to respond as quickly as possible during normal business hours.

Do you have educational resources?

Yes.

Visit our Wellness Learning Center to learn more about:

• Infrared therapy
• Red light therapy
• Cold therapy
• Recovery techniques
• Wellness tips

Why choose Tranquilora?

We carefully curate premium wellness products designed to help you relax, recover, and thrive.

Our mission is to make it easier to create a comfortable, restorative wellness experience in your own home through thoughtfully selected products and educational resources.

Still Have Questions?

We're Here to Help

Can't find the answer you're looking for?

Our team is here to help.

If you have questions about our products, your order, shipping, or anything else, we'd love to hear from you.

Visit our Contact page, and we'll be happy to assist you.