Returns & Refunds
Our Goal Is Your Satisfaction
At Tranquilora, we want you to feel confident in every purchase. We partner with trusted manufacturers and suppliers to provide premium wellness products backed by responsive customer service.
Because many of our products ship directly from manufacturers and include oversized wellness equipment, return policies may vary slightly by product and supplier. If you have questions before ordering, we're always happy to help.
Return Eligibility
To qualify for a return, products generally must:
- Be unused and in new condition
- Include original packaging
- Include all accessories and documentation
- Be returned within the supplier's eligible return period
- Have a valid proof of purchase
Some products may not be eligible for return due to manufacturer policies.
Non-Returnable Items
For health, hygiene, and safety reasons, certain items may not be eligible for return once opened or used.
Custom-built products, special-order items, clearance products, and personalized items may also be non-returnable unless damaged or defective.
Please review individual product pages for any specific return limitations.
Damaged or Defective Products
If your order arrives damaged or defective:
- Inspect your shipment immediately.
- Take photos of the product and packaging.
- Contact us within 48 hours of delivery.
- We'll work with the supplier to arrange a replacement, repair, or other appropriate resolution.
Please do not discard the original packaging until your claim has been reviewed.
Return Authorization
Please do not send products back without contacting us first.
Many manufacturers require a Return Merchandise Authorization (RMA) before accepting returned merchandise.
Our support team will provide instructions if a return is approved.
Refund Processing
Once an approved return has been received and inspected by the supplier, refunds are typically processed back to the original payment method.
Processing times vary by financial institution and may take several business days after the refund has been issued.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to our error or a manufacturer defect.
Customers may be responsible for return shipping costs unless otherwise stated by the manufacturer.
Need Assistance?
Our team is here to help before and after your purchase.
If you have questions about returns, warranties, or product eligibility, please contact us and we'll gladly assist you.
Learn more about our commitment to customer satisfaction on our Why Trust Tranquilora page.
Looking for expert buying advice before ordering? Visit our Wellness Learning Center for helpful product guides and comparisons.
Learn how we carefully select the wellness products we offer on our Product Selection Process page.