Returns & Refunds

Our Goal Is Your Satisfaction

At Tranquilora, we want you to feel confident in every purchase. We carefully select wellness products from trusted manufacturers and suppliers and work to provide a smooth experience from ordering through delivery and beyond.

Because some of our products are made to order, custom-built, oversized, or shipped directly from our manufacturing partners, return and cancellation policies can vary by product.

The following policy applies to products fulfilled by Valgard Works. For products supplied by other manufacturers, please review the return information provided on the individual product page or contact us before ordering.

Order Cancellations

For Valgard Works products, orders may generally be canceled within 48 hours of purchase for a full refund.

After 48 hours, an order may have entered production, material allocation, or fulfillment scheduling and may no longer be eligible for cancellation.

Because many Valgard Works products are made to order, customized, or specially prepared after an order is placed, cancellation may not be possible once production has begun.

If you need to cancel an order, please contact us as soon as possible.

Return Eligibility

If a return is approved, the product generally must:

• Be unused and in like-new condition
• Be returned in its original packaging whenever possible
• Include all accessories, manuals, hardware, and other included components
• Be accompanied by valid proof of purchase
• Have a return request submitted within 30 days of delivery

Returns that do not meet these requirements may be denied or may be subject to additional deductions.

Made-to-Order & Non-Returnable Products

Many of the premium wellness products we offer are manufactured or assembled after an order is placed.

For Valgard Works products, the following are generally not eligible for return:

• Custom-built products
• Made-to-order products once production has begun
• Special-order products
• Products damaged through misuse or improper installation
• Products that have been modified after delivery
• Clearance, closeout, or final-sale products
• Products missing major components or original packaging

Because of the nature and size of certain wellness products, please contact us before purchasing if you have questions about whether a particular product is eligible for return.

Return Authorization Required

Please do not ship a product back without contacting us first.

All returns require prior authorization. Once your request has been reviewed, we will provide instructions for the return process.

To request a return, please provide:

• Your Tranquilora order number
• The product name
• The reason for the return
• Photos of the product and packaging, when applicable

Unauthorized returns may be refused or returned to the sender at the customer's expense.

Return Shipping & Fees

For approved returns that are not the result of a verified manufacturing defect or shipping error, the customer may be responsible for:

• Return shipping costs
• Freight transportation charges
• Packaging costs
• Return shipment insurance

Original shipping charges are generally non-refundable.

Approved returns may also be subject to a 25% restocking fee, which may be deducted from the refund.

Because some of our products are large or freight-shipped, return transportation can be expensive. We strongly recommend contacting us before purchasing if you have any questions about a product's return eligibility.

Damaged or Defective Products

Please inspect your shipment as soon as it arrives.

If your product arrives damaged or you believe it has a manufacturing defect:

1. Photograph the product and all packaging.
2. Keep the original packaging and shipping materials.
3. Contact Tranquilora as soon as possible.
4. Do not discard the damaged packaging.
5. Do not attempt repairs or modifications before contacting us.

For Valgard Works products, damage should be reported within 5 business days of delivery. Timely reporting is important because shipping damage may need to be documented and addressed with the carrier.

Depending on the circumstances, the manufacturer may provide replacement parts, repair, replacement of the product, or another appropriate resolution.

Refund Processing

Once an approved return has been received and inspected, any eligible refund will be processed to the original payment method.

Please allow 5–10 business days for an approved refund to appear, depending on your financial institution and payment provider.

Refund amounts may be reduced by applicable:

• Restocking fees
• Return shipping charges
• Freight costs
• Costs associated with damaged or missing components

Refused Deliveries

We recommend accepting your shipment and inspecting it upon delivery rather than refusing delivery.

For Valgard Works products, refusing delivery without prior authorization may result in charges for original shipping, return freight, carrier handling fees, and applicable restocking fees.

If you believe your shipment is damaged, please contact us before refusing delivery whenever possible.

Warranty Support

Valgard Works products are covered by a one-year limited warranty from the date of delivery to the original purchaser.

The warranty covers qualifying defects in materials and workmanship under normal intended use. Depending on the circumstances, Valgard Works may repair a defective component, provide replacement parts, replace the product, or provide another appropriate remedy.

The warranty does not generally cover normal wear and tear, misuse, improper installation or maintenance, unauthorized modifications, accidents, environmental damage, or improper electrical, plumbing, or site preparation.

If you believe your product has a warranty issue, please contact us with your order number, a description of the issue, and photos or video when applicable.

Need Assistance?

We're here to help before and after your purchase.

If you have questions about returns, cancellations, damaged shipments, warranty coverage, or whether a particular product is eligible for return, please contact us before taking action.

Tranquilora works with our manufacturing partners to help resolve customer issues as quickly as possible.

For Valgard Works products, we coordinate with Valgard Works regarding returns, warranty claims, and product support. Valgard Works currently provides customer support Monday through Friday, 9:00 AM–5:00 PM EST.

Please visit our Contact Us page to get in touch with our team.

Important Note

Return, cancellation, warranty, and shipping terms may vary by manufacturer and product. The specific terms applicable to your purchase will be based on the product and supplier involved.

If you have questions about a product's return or cancellation terms, please contact us before placing your order.

Learn more about our commitment to customer satisfaction on our Why Trust Tranquilora page.

Looking for expert buying advice before ordering? Visit our Wellness Learning Center for helpful product guides and comparisons.

Learn how we carefully select the wellness products we offer on our Product Selection Process page.